OUR STORE POLICIES
Things You Need to Know
We founded Coastal art co. with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
SHIPPING POLICY
How It Works
All Coastal art. co. items are handcrafted and require, on average, 5-7 business to ship from the date of order. Standard ground shipping is 3-5 business days.
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Shipping costs are based on the weight of contents on your order and the location to which the order is shipping. Shipping charges will be provided once you begin the checkout process.
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Please Note: International shipments may be subject to customs fees/duties/taxes, which aren't covered in our shipping rates. These fees are the customer's responsibility.
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Coastal art co. is not responsible for delayed transit times once your order leaves our site, and we have no control over transit times once packages are given to the mail carrier. Should your package become delayed or lost, a claim must be filed with the shipping carrier.
RETURNS
The Small Print
Thank you for considering Coastal art co for your art needs! While we cannot accept returns, we are always here to help make sure our customers are happy with their purchases.
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If you receive a damaged or incorrect item, please don't hesitate to contact us. We'll do our best to refund or replace the item for you as soon as possible. Just send us photos of the issue within 72 hours of delivery, and we'll take it from there.
You can contact us through the Contact Us page on our website. We appreciate your business and hope to serve you again in the future.